Service terms.

Order Requests

Website estimates and submitted orders are requests until Allpoint Visuals confirms scope, date, access, airspace, payment, and any special requirements.

Accounts and Coordinated Orders

A single-property request may be submitted without an existing account. Orders containing two or more properties require a Project Portal account so separate projects can share coordinated pricing, checkout, scheduling, company visibility, and delivery while retaining their own project records.

Scheduling

Preferred dates and times are availability requests, not guaranteed bookings. Automated scheduling drafts, text messages, or email replies are assistive tools; the final appointment is confirmed only after Allpoint Visuals approves the time, scope, travel, access, weather, and safety requirements.

Scope

Each order is limited to the selected package, approved add-ons, listed service address, and written notes confirmed by Allpoint Visuals. Extra locations, extra time, rushed edits, revisions, or new deliverables may change the final price.

Payment

Deposits, balances, refunds, and cancellations are handled according to the confirmed estimate or invoice. Final files may be held until required payment is complete. Stripe or another payment provider may process payment details; Allpoint Visuals does not store full card numbers.

Travel

Travel is estimated from the Allpoint Visuals home base to the service address and back. ZIP quotes are preliminary. The final service address, route availability, parking, site access, and additional stops can affect the confirmed price.

License

Unless otherwise agreed in writing, clients receive a usage license for the delivered media related to the ordered project. Allpoint Visuals retains copyright and may retain portfolio rights where legally allowed. Raw files, project files, and unused takes are not included unless confirmed in writing.

Revisions

Standard editing is included according to the selected package. Your first re-edit is free when you request it within 7 days and before downloading. After that, re-edits are $1.50 per photo, $10 minimum and $35 maximum per order for each round. Our own mistakes are always fixed free once the owner confirms. Downloading the full-size files accepts the set and closes the free re-edit; orders with no response approve automatically after 7 days. Reshoots are handled separately. Changes outside the original scope, such as advanced retouching, music changes or alternate cuts, may require a new quote.

Cancellations and Reshoots

Cancelling or rescheduling is free 24 hours or more before your shoot. Inside 24 hours, rescheduling is $50 and cancelling is $75. If we can't get in or the property isn't ready when we arrive (after a 15-minute wait and a call), there is a $95 trip fee plus the order's travel fee, and we rebook at the normal price. Rescheduling for weather (our call) is always free. These fees are never discounted.

If a reshoot is needed because of our mistake or the weather, it's free (we make that call, the same way we handle re-edits). If something changed on your side (the location or subject wasn't ready or changed), a reshoot visit is $149 plus normal travel, with no photo cap: we reshoot whatever needs it. A full redo is booked as a new shoot at the full list price of the original order plus travel. Reshoot fees are never discounted.

Client Responsibilities

Clients must provide accurate addresses, access instructions, scheduling contacts, safety notes, and permission to photograph or film the requested location, people, products, vehicles, or event. For real estate work, the ordering party is responsible for listing, homeowner, tenant, HOA, venue, and MLS permissions.

Limitations

Allpoint Visuals may decline, reschedule, or adjust work when conditions, permissions, safety, airspace, privacy, venue rules, or legal restrictions make the requested service impractical or unsafe.